Return and Refund Policy for Crunchy Makhana Snacks
At Crunchy Makhana Snacks, we strive to ensure every customer receives the highest quality products and enjoys a satisfying experience. Our Return and Refund Policy outlines the terms under which returns and refunds are processed.
1. Eligibility for Returns
- Returns are accepted only for products that are damaged, defective, or incorrectly delivered.
- The product must be unused, in its original packaging, and in the condition in which it was received.
- Returns must be requested within 7 days of delivery.
2. Non-Returnable Items
- Products that are opened, partially consumed, or expired cannot be returned.
- Products damaged due to mishandling or improper storage by the customer are not eligible for a refund.
3. Initiating a Return
- To initiate a return, please contact our customer support team at thehealthykrunch@gmail.com with:
- Your order number
- A clear photo of the product showing the damage or issue
- A brief description of the problem
- Our team will review your request and provide instructions for the return.
4. Refund Process
- Once your return is received and inspected, a refund will be processed within 7–10 business days.
- Refunds will be issued via the original payment method used during purchase.
- Customers will be notified by email once the refund is processed.
5. Replacement Policy
- If preferred, customers may request a replacement product instead of a refund.
- Replacement will be shipped at no extra cost once the returned product is approved.
6. Shipping Costs
- Shipping costs for returns due to product defects or delivery errors will be borne by us.
- Returns initiated for reasons other than product issues may require the customer to cover return shipping charges.
7. Contact Customer Support
- For any queries or assistance regarding returns or refunds, contact us at:
- Email: thehealthykrunch@gmail.com
- Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM to assist you.